Privacy Policy

1. Introduction and Consent

At SpinFin Casino (hereinafter referred to as "we", "us", or "the Casino"), we attach immense value to your privacy and the protection of your personal data. This privacy policy has been carefully drafted to explain in a clear, transparent, and understandable manner how we collect, use, store, protect, and share your personal data when you use our website, mobile applications, and related services.

By registering an account, using our games, making deposits, or otherwise interacting with our platform, you explicitly agree to the terms and practices described in this document. This policy is in strict compliance with the General Data Protection Regulation (GDPR) of the European Union and other relevant international privacy laws. If you do not agree with the provisions in this policy, we kindly request that you do not use the services of SpinFin Casino.

2. What Data We Collect

To provide you with a secure, customized, and legally compliant gaming experience, it is necessary that we collect certain categories of personal data. This data can be divided into the following groups:

• Personal Identification Data: This includes your full name, date of birth, gender, and a copy of your ID, passport, or driver's license. This data is legally required to verify your age and prevent fraud.
• Contact Data: Your physical residential address, email address, and phone number. We use this data for account security and essential communication.
• Financial Data: Information related to your deposits and withdrawals, including bank account numbers, credit card details (although we never store full PAN numbers), e-wallet addresses, and the associated transaction history on our platform.
• Technical and Device Data: When you visit our website, we automatically collect technical information such as your IP address, browser type and version, operating system, unique device identifiers, time zone settings, and location data based on your IP address.
• Game and Usage Data: We keep detailed logs of your interactions with our games. This includes your betting history, favorite games, session duration, wins, losses, and how you navigate our website.
• Communication Data: All correspondence between you and our customer service, including emails, chat transcripts, and any phone calls (which may be recorded for training purposes).

3. How We Use Your Data

SpinFin Casino does not collect your personal data without reason. Every data processing activity has a specific purpose and a legal basis. We use your information for the following purposes:

• Providing our services (Performance of a contract): To create and manage your account, process deposits and withdrawals, and grant you access to our extensive library of casino games.
• Legal compliance (Legal obligation): As a licensed casino, we are legally required to comply with strict guidelines, including Anti-Money Laundering (AML) laws, Combating the Financing of Terrorism (CFT), and "Know Your Customer" (KYC) protocols. This is why we conduct identity and address verifications.
• Protection and Security (Legitimate interest): To detect, prevent, and investigate fraud, bonus abuse, money laundering, and other illegal activities. We also use your data to ensure the integrity of our IT system and network.
• Customer Service and Support: To answer your questions, resolve technical issues, and handle complaints via our live chat or email support.
• Marketing and Promotions (Consent): If you have explicitly consented to this, we use your email address or phone number to keep you informed about exclusive bonuses, new games, tournaments, and special VIP offers. You can opt out of this at any time.
• Responsible Gaming: To monitor your gambling behavior for signs of addiction. If we detect problematic gaming behavior, we may proactively contact you and offer limits or self-exclusion to protect your well-being.

4. Data Sharing and Third Parties

Your privacy is our most precious asset. SpinFin Casino will never sell, rent, or trade your personal data to external parties for their own marketing purposes. We share your data solely under strict conditions with the following categories of recipients:

• Service Providers: Companies operating on our behalf, such as payment processors (banks and e-wallet providers), fraud prevention and identity verification providers, hosting providers, and email marketing platforms. They only have access to the data strictly necessary to perform their tasks and are bound by strict confidentiality agreements.
• Game Developers: To make our games function, we share a unique, anonymized identification code with game providers. They do not receive any direct personal data (such as your name or address).
• Legal Authorities: We may be required to share your personal and financial data with regulatory bodies, the police, tax authorities, or other government agencies if legally obligated to do so by a court order or during an official investigation into fraud or money laundering.
• Business Transfers: In the event of a merger, acquisition, bankruptcy, or sale of (a portion of) the assets of SpinFin Casino, your data may be transferred to the new owner, with this privacy policy remaining in effect until updated.

5. Security and Retention Periods

We understand that you entrust us with your most sensitive information. Therefore, SpinFin Casino adheres to the highest industry standards in cybersecurity. All data traffic between your browser and our servers is protected by advanced 256-bit Secure Socket Layer (SSL) encryption. Our database is secured by next-generation firewalls and intrusion detection systems.

Furthermore, internal access to your data is strictly limited. Only authorized personnel, such as our Compliance and Fraud officers, have access to your documents, and they are bound by strict confidentiality clauses.

Retention Periods

We do not retain your personal data longer than strictly necessary for the purposes for which it was collected, unless a longer retention period is legally required. For most account data and financial transactions, we are legally obliged (under anti-money laundering and tax laws) to retain these for up to five (5) years after the closure of your account. After this legal period expires, your data will be permanently deleted or irreversibly anonymized.

6. Your Rights and Choices (GDPR)

Under European data protection laws, you have extensive rights regarding your personal data. SpinFin Casino respects these rights and facilitates their exercise:

• Right of Access: You have the right to request a copy of all personal data we have recorded about you.
• Right to Rectification: If you discover that the data we hold about you is incorrect or incomplete, you can request immediate correction. You can also edit much of this data yourself in your account settings.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data. Please note, however, that this right is not absolute. We may refuse this request if we are legally required to retain your data.
• Right to Restriction of Processing: You can ask us to temporarily suspend the processing of your data.
• Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object at any time to the processing of your data for direct marketing. You may also object to profiling.

7. Cookies, Changes, and Contact

Cookies and Tracking

SpinFin Casino uses cookies (small text files placed on your device) and similar tracking technologies to manage your session, remember your preferences (such as language), and analyze the performance of our website. We use essential cookies (necessary for the site to work), analytical cookies (to measure visitor flows), and marketing cookies (to show relevant advertisements). You can manage your cookie preferences through your internet browser settings.

Changes to the Privacy Policy

As our casino grows or legislation changes, it may be necessary to update this privacy policy. We reserve the right to modify this document at any time. For substantial changes that affect your rights, we will notify you via email or a prominent notice on our website before the change takes effect.

Contact Us

Do you have any questions, concerns, or complaints about how we handle your personal data? Feel free to contact our Data Protection Officer (DPO):

• Email: [email protected]
• Live Chat: Available 24/7 on our website for general inquiries.